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    Orders over $80 are free from shipping fees, all other orders within Australia have a flat $10 shipping fee.

    Shipping for international orders is currently not available. This is because with the current shipping options available to us we can't guarantee the integrity of our products - we don't want them arriving to you in a damaged state.

    Please note that Loving Earth is open Monday – Friday from 8.30am - 4.30pm. Any orders placed over the weekend will be processed the next working day.


    If your package is under 5kg cubic weight, it will be sent via Toll Priority, which is the fastest delivery service we could find. All orders sent with Toll will be left at the door if no-one is available to receive them. 

    If your parcel is shipped with Australia post, please note they have a new policy around parcels that require a signature on delivery. All parcels with SOD now default to Signature on Delivery with Authority to Leave. If no one is home, and able to sign for the package, and they think there is a safe place to leave the parcel, they will leave it there and take a photo as proof it was delivered safely. If there is no safe place, they will leave a card as they normally would to collect at a nearby post office.

    If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address.

    If your address is a PO Box or in the Northern Territory, your package will be sent via Australia Post.
    If your address is in Melbourne Metro, your package will be sent via Fastway.

    Please refer to the table below for approximate delivery times from the day the order is placed to when it should be received.


    Delivery Timeframe

    Sydney, Canberra, Adelaide, Melbourne, Tasmania

    4-6 business days

    Gold Coast, Brisbane, Nth NSW

    5-8 business days

    Perth, Nth QLD

    7-10 business days


    Summer Chocolate Orders - a note on keeping your order safe!

    Web orders under 5kg cubic weight are automatically sent with Toll Priority, unless one of these check boxes are ticked upon checkout. If you are ordering chocolate during the warmer months, please DO NOT tick either of these boxes. This means your order will be delivered more quickly, and the transit time for the chocolates/carob minimised. 

    Local Melbourne orders (3000-3209) will be shipped with Fastway Couriers for faster delivery.

    NB: This excludes any orders being shipped to an address in NT (0800-0886), or to a PO Box address. These orders can will be sent via Australia Post only.

    Orders completed by 2.30pm on Monday, Tuesday or Wednesday will have a much better chance of arriving just as they left us. Those ordered closer to the weekend are more likely to sit in hot conditions during transit and may melt as a result. Please consider waiting until Monday to complete your order if weather conditions are hot.

    In the months of very warm weather as an alternative to ordering online we recommend visiting your local Loving Earth stockist and purchasing our chocolate directly from them.

    If you have further concerns about this feel free to Contact Us


    Loving Earth handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and made by the same method that you made payment. Refund payments may take up to 14 business days to be received. Refunds are made at the discretion of Loving Earth.



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