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    Chocolate orders during warm weather

    As you know we use real ingredients without adding preservatives and stabilisers, this means our chocolate can be heat sensitive. We don’t use cool packing and although our warehouse is temperature controlled, once it’s left us, we no longer control the temperature and handling in transit. Keep in mind that standard delivery is by road and your package could end up spending a weekend or a night in a depot. We urge you to consider this as we cannot take responsibility for spoiled items if you choose to make your purchase in warmer weather. We want you to receive your chocolate in the same way that we packaged it up and sent it out to you. If you are unsure, please Contact Us 

    Shipping

    Orders over $80 are free from shipping fees, all other orders within Australia have a flat $10 shipping fee.

    Shipping for international orders is currently not available. 

    Please note that Loving Earth is open Monday – Friday from 8.30am - 4.30pm. Any orders placed over the weekend will be processed the next working day.

     

    Delivery

    Please refer to the table below for approximate delivery times:

    Region

    Approximate delivery Timeframe

    Sydney, Canberra, Adelaide, Melbourne, Tasmania

    4-6 business days

    Gold Coast, Brisbane, Nth NSW

    5-8 business days

    Perth, Nth QLD

    7-10 business days

     

    Refunds

    Loving Earth handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and made by the same method that you made payment. Refund payments may take up to 14 business days to be received. Refunds are made at the discretion of Loving Earth.

     

     

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