Shipping & Returns
Christmas Closure Period 2022
Our staff will be taking a well-earned break over the Christmas and New Year period. Any orders placed after the 15th of December 2022 will be shipped after our return to the office (4th of January, 2023).
We anticipate that there might be a back-log of orders to work through at this time, so it may take a little longer than usual for your order to be dispatched in the New Year. Your patience and understanding is greatly appreciated!
Wishing you a safe and happy festive season, full of chocolate.
Love from Loving Earth xx
Chocolate orders during warm weather
As we use wholefood ingredients in our products, without adding preservatives and stabilisers, our chocolate is particularly heat-sensitive.
While our warehouse is temperature controlled, once the products leave the warehouse, we can no longer control the temperature and handling in transit. We want you to have the best experience with our chocolate, therefore we would advise not to purchase from our website in warm and hot weather.
We urge you to consider this, as we cannot take responsibility for spoiled items if you purchase in warm weather.
Through the warmer months, we encourage you to purchase your favourite Loving Earth goodies from your local stockist.
Shipping
Minimum order value is $30, and orders over $60 qualify for free shipping. Orders between $30 and $60 have a $10 shipping fee.
Orders may be sent with either Australia Post or Direct Freight, depending on transit times and delays - this is decided by our third-party distribution centre, and we are not able to request one carrier over the other.
Orders are dispatched from our Melbourne-based warehouse. We try our best to have orders dispatched within 2-3 business days of them being placed - please keep in mind that this may take a little longer during busy periods.
Rough transit times, based on Australia Post's guidance, is below - this refers only to the delivery timeframe, after the order is dispatched:
| Region | Delivery Timeframe |
| Sydney, Canberra, Adelaide, Melbourne, Tasmania | 4-6 business days |
| Gold Coast, Brisbane, North NSW | 5-8 business days |
| Perth, North QLD | 7-10 business days |
Returns
Should you have any concerns regarding your order, please contact us within 14 days of purchase and we will do our very best to resolve.
Please note that, in line with ACCC policy, change of mind is not a valid reason for returns or refunds.
