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    Frequently Asked Questions

      • How can I open a wholesale account with Loving Earth?
      • How can I open a wholesale account with Loving Earth?
      • What's the difference between cocoa and cacao?
      • What does it mean when chocolate turns white?
      • When can I expect my order to arrive?
      • Is Loving Earth's Coconut Oil extra virgin?
      • What is the difference between Balinese and Peruvian cacao powder and butter?
      • How much lauric acid is in your Coconut Oil?
      • I am allergic to / sensitive to sucrose / fructose – what do you recommend for me?
      • How do I open a wholesale account with Loving Earth?
      • What is fair trade? Are your products fair trade certified?
      • I have dairy / gluten intolerance – can I consume your products?
      • I have an allergy to nuts; can I still eat your chocolate?
      • Is your packaging eco-friendly?
      • Where are your products made?
      • What is ‘activating’? Why do you activate nuts?
      • What quality control measures do you adopt?
      • Are your products suitable for children?
      • Are your products safe to use during pregnancy?
      • Your products look amazing, but I have no idea how to use them. Is there somewhere on the website where I can find recipes or suggestions?
      • Do I need to keep Loving Earth products refrigerated?
      • Where can I buy your products?
      • How can I find the nearest stockist?
      • Are your products organic? What does organic certification mean?
      • If the Chocolate packaging were compostable - wouldn’t it decompose and not keep the product fresh?
      • There is a lot of controversy surrounding agave – what is Loving Earth’s stance on the issue?
      • What is the difference between Cacao Beans, Nibs, Butter, Liquor and Powder?
      • Which has the most antioxidants - cacao or maqui?
      • What’s the difference between ‘wild crafted’ and organic?
      • When do I expect my order to arrive?
      • What are your local shipping rates?
      • Why do you charge freight rates for bulk products?
      • What are your policies on exchange or refund?
      • Can I buy in bulk quantities?
      • Why do we have to pay our invoice / order upfront?
      • My voucher / discount code isn’t working – what should I do?
      • When I tried to use my usual account to pay for your goods with Paypal, I was asked to provide a credit card and/or alternative bankcard. Why is that?
      • Is your chocolate acidic or alkalising?
      • How can I keep my chocolate order from melting during transit?
      • My order arrived on a very hot day – what should I do?
      • Why don’t you use refrigerated transport to deliver your chocolates?
      • How much caffeine does your chocolate contain?
      • What is the difference between cocoa and cacao?
      • What's the difference between Cacao Beans, Nibs, Butter, Liquor and Powder?
      • Which has the most antioxidants - maqui or cacao?
      • What's the difference between Balinese and Peruvian cacao powder and butter?
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