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    Frequently Asked Questions

      • How can I open a wholesale account with Loving Earth?
      • How can I open a wholesale account with Loving Earth?
      • What's the difference between cocoa and cacao?
      • What does it mean when chocolate turns white?
      • When can I expect my order to arrive?
      • Is Loving Earth's Coconut Oil extra virgin?
      • What is the difference between Balinese and Peruvian cacao powder and butter?
      • How much lauric acid is in your Coconut Oil?
      • I am allergic to / sensitive to sucrose / fructose – what do you recommend for me?
      • How do I open a wholesale account with Loving Earth?
      • What is fair trade? Are your products fair trade certified?
      • I have dairy / gluten intolerance – can I consume your products?
      • I have an allergy to nuts; can I still eat your chocolate?
      • Is your packaging eco-friendly?
      • Where are your products made?
      • What is ‘activating’? Why do you activate nuts?
      • What quality control measures do you adopt?
      • Are your products suitable for children?
      • Are your products safe to use during pregnancy?
      • Your products look amazing, but I have no idea how to use them. Is there somewhere on the website where I can find recipes or suggestions?
      • Do I need to keep Loving Earth products refrigerated?
      • Where can I buy your products?
      • How can I find the nearest stockist?
      • Are your products organic? What does organic certification mean?
      • If the Chocolate packaging were compostable - wouldn’t it decompose and not keep the product fresh?
      • There is a lot of controversy surrounding agave – what is Loving Earth’s stance on the issue?
      • What is the difference between Cacao Beans, Nibs, Butter, Liquor and Powder?
      • Which has the most antioxidants - cacao or maqui?
      • What’s the difference between ‘wild crafted’ and organic?
      • When do I expect my order to arrive?
      • What are your local shipping rates?
      • Why do you charge freight rates for bulk products?
      • What are your policies on exchange or refund?
      • Can I buy in bulk quantities?
      • Why do we have to pay our invoice / order upfront?
      • My voucher / discount code isn’t working – what should I do?
      • When I tried to use my usual account to pay for your goods with Paypal, I was asked to provide a credit card and/or alternative bankcard. Why is that?
      • Is your chocolate acidic or alkalising?
      • How can I keep my chocolate order from melting during transit?
      • My order arrived on a very hot day – what should I do?
      • Why don’t you use refrigerated transport to deliver your chocolates?
      • How much caffeine does your chocolate contain?
      • What is the difference between cocoa and cacao?
      • What's the difference between Cacao Beans, Nibs, Butter, Liquor and Powder?
      • Which has the most antioxidants - maqui or cacao?
      • What's the difference between Balinese and Peruvian cacao powder and butter?
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    Holiday shipping deadlines

    To receive by December 24

    Order By 15 december 2021

    Please note that due date to warehouse closure, any order placed after 19 Dec 2021 will be fulfilled from the 5 January 2022

    * Minimal order $30. Free shipping over $60 *