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    BUSINESS SUPPORT TEAM MEMBER

    At Loving Earth we are proud of our products and the brand. Our Business Support team works to high standards and while looking after our customer’s needs before, during and after a purchase they also provide the internal support for our selling programs. The team is our friendly interface; they live & breathe the company’s values, are confident to sell and are essential to maintaining satisfied customers. 

    THE ROLE

    The role is all around providing customer service and sales support. This includes supporting our selling programs, selling products, processing orders, resolving customer and freight queries and educating customers about our products and services. It is therefore important for someone in this role to be able to build and maintain strong relationships with all stakeholders, internal and external. From time to time you will be expected to be on the road, visiting customers and participating in events. 

    A BIT ABOUT YOU

    • You are passionate about serving customers, you are friendly, and follow through queries until resolved.
    • You have a demonstrated ability to show consistently great attention to detail and feel proud about the high-quality work you deliver.
    • You are confident to sell products that you believe in, both over the phone and face to face.
    • You always communicate in a positive and solutions-focussed manner (whether in person, via phone or email) to all internal and external stakeholders.
    • You take a proactive approach to the attainment of personal, team and company goals, and actively contribute to a positive and supportive working environment.
    • You have a minimum of 5 years professional experience in which you showcased your abilities in customer service, sales and/or work which required high attention to detail.
    • You have strong computer literacy skills, and are able to learn new systems quickly. Invoicing/ERP experience valued.
    • You are very organised, flexible, calm, and able to multi-task in a busy environment. You are also a skilled and efficient problem solver.
    • You are aligned with Loving Earth values and company philosophy.

    HOW TO APPLY

    Please submit a personalised cover letter detailing how your experiences make you the perfect candidate for this role at Loving Earth, along with your resumé.  Please direct all queries to Emma at info@lovingearth.net 

    PACKAGING TECHNOLOGIST

    At Loving Earth, we are proud of our products and brand. We work to high standards in order to deliver delight through each one of our offerings. Our NPD team live and breathe the company’s values and are essential to the very personal customer experience of our brand, through our products.

    THE ROLE

    Loving Earth is looking for an experienced and proactive Packaging Technologist to be a part of our close-knit Product Development team. You will play a major role in ensuring timely delivery of product innovations and continuous improvement for our domestic and international markets. Part of the role will also be ensuring packaging compliance throughout our range of chocolate, cereals, and super foods.

    The Packaging Technologist will be reporting to the Product Development Manager and Creative Director. The position is based in Scoresby. 

    Key Responsibilities: 

    • Manage packaging projects ensuring timely delivery of all packaging components from early conception to finished product. 
    • Research and develop new packaging concepts, and improve on existing ones to enhance product quality, as well as customer and consumer experience. This role will be responsible for leading packaging tests, as well as analysing and reporting on outcomes. 
    • Source and procure new packaging and assist in the forecasting and costing of new packaging components.   
    • Assist in artwork changes and proofing, with the prospect of being responsible for artwork proofing. 
    • Responsible for updating, organising and communicating up-to-date pricing and packaging-related information and visual assets. Control internal and external product information databases.
    • Accountable for packaging compliance with local and international standard: e.g., FSANZ, Kosher, ACO, Non-GMO and GS1.

    ABOUT YOU

    • Excellent time management and project management skills; ability to manage risk with continuous improvement mindset
    • Experience in an FMCG company in a packaging or technical related field
    • Expertise in food packaging regulations
    • Ability to work in a team environment or autonomously to resolve problems and improve systems
    • High attention to detail and quality
    • Excellent interpersonal, verbal, and written communication skills
    • Demonstrated ability to understand and execute complex projects, with ability to translate into and develop actionable plans.
    • Commercially savvy
    • Proficiency in Adobe Creative Suite an advantage`

    BENEFITS AND PERKS

    • Work for a fun, purpose driven company
    • Flexible hours
    • Make a difference through chocolate
    • Eat chocolate every day!

    HOW TO APPLY

    Please submit a personalised cover letter along with your resumé to Emil at info@lovingearth.net

    Only candidates with full working rights in Australia will be considered.

     

     

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