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    Contact Us

    We’ve listed our most common queries below, if you don’t find the answer to your question, feel free to give us a call or send us an email (details below). We’d love to hear from you!

    Frequently Asked Questions

      • Is your Vanilla Powder the whole bean ground up or just the seeds?
      • I have concerns regarding the lauric acid content in coconut oil. What’s your take on this?
      • How do I open a wholesale account with Loving Earth?
      • How can I open a wholesale account with Loving Earth?
      • What's the difference between cocoa and cacao
      • What does it mean when chocolate turns white?
      • I have concerns regarding the lauric acid content in coconut oil. What is Loving Earth's take on this?
      • When can I expect my order to arrive?
      • Why are some of your products not certified organic?
      • Is your Vanilla Powder the whole bean grouped up or just the seeds?
      • Is Loving Earth's Coconut Butter/Oil extra virgin?
      • What is the difference between Balinese and Peruvian cacao powder and butter?
      • How moch lauric acid is in your Coconut Butter/Oil?
      • I am allergic to / sensitive to sucrose / fructose – what do you recommend for me?
      • What is fair trade? Are your products fair trade certified?
      • I have dairy / gluten intolerance – can I consume your products?
      • Are your products kosher?
      • I have an allergy to nuts; can I still eat your chocolate?
      • Is your packaging eco-friendly?
      • Where are your products made?
      • What is ‘activating’? Why do you activate nuts?
      • What quality control measures do you adopt?
      • Are your products suitable for children?
      • Are your products safe to use during pregnancy?
      • Your products look amazing, but I have no idea how to use them. Is there somewhere on the website where I can find recipes or suggestions?
      • Do I need to keep Loving Earth products refrigerated?
      • Where can I buy your products?
      • How can I find the nearest stockist?
      • Are your products organic? What does organic certification mean?
      • Is your Vanilla Powder the whole bean ground up or just the seeds?
      • Why is my Coconut Chocolate Butter separating?
      • My Vanilla Beans look mouldy - are they still safe to consume?
      • If the Buckinis packaging were compostable - wouldn’t it decompose and not keep the product fresh?
      • How do I recombine the oil in my Coconut Paste?
      • Why does my Coconut Paste have two colours, or a white layer on top, and why does the top taste like coconut oil?
      • How should I store my Coconut Butter/Oil?
      • There is a lot of controversy surrounding agave – what is Loving Earth’s stance on the issue?
      • What are the therapeutic properties and dosages of maca?
      • What is the difference between Cacao Beans, Nibs, Butter, Liquor and Powder?
      • Which has the most antioxidants - cacao or maqui?
      • What’s the difference between ‘wild crafted’ and organic?
      • I have concerns regarding the lauric acid content in coconut oil. What is Loving Earth’s take on this?
      • How much lauric acid is in your Coconut
      • When do I expect my order to arrive?
      • What are your local shipping rates?
      • Why do you charge freight rates for bulk products?
      • What are your policies on exchange or refund?
      • Can I buy in bulk quantities?
      • Why is the text on your order form so small?
      • How can I open a wholesale account with Loving Earth?
      • Why do we have to pay our invoice / order upfront?
      • My voucher / discount code isn’t working – what should I do?
      • When I tried to use my usual account to pay for your goods with Paypal, I was asked to provide a credit card and/or alternative bankcard. Why is that?
      • I have concerns regarding the lauric acid content in coconut oil
      • Is your chocolate acidic or alkalising?
      • What does it mean when chocolate turns white?
      • How can I keep my chocolate order from melting during transit?
      • My order arrived on a very hot day – what should I do?
      • Why don’t you use refrigerated transport to deliver your chocolates?
      • How much caffeine does your chocolate contain?
      • What is the difference between Balinese and Peruvian cacao powder and butter?
      • What is the difference between cocoa and cacao?

    Can’t find what you’re looking for? Contact us at info@lovingearth.net

    • HQ

      Loving Earth Pty. Ltd.
      35 Jellico Drive,
      Scoresby
      VIC, 3179
      Australia
    • Site office

      50-52 Fordson Rd,
      Campbellfield
      Vic, 3061
      Australia
    • CONNECT

      Tel: 61 3 9095 6250
      Fax: 03 9359 0199
      info@lovingearth.net
    • OPENING HOURS

      Monday - Friday
      9am - 5:00pm
    • ABN

      62 163 488 462
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    Holiday shipping deadlines

    To receive by December 24

    Order By 15 december 2021

    Please note that due date to warehouse closure, any order placed after 19 Dec 2021 will be fulfilled from the 5 January 2022

    * Minimal order $30. Free shipping over $60 *